How product sync works, detecting drift on edit, order import, stock push, and keeping your catalog in sync. (Beta)
The Shopify integration is currently in Beta.
Product sync is a unified tool that handles importing, exporting, and reconciling products between AMS and Shopify. There's no separate "import" or "export" — everything happens in one flow.
The Syncing Information accordion at the top of the review page shows a summary of the comparison results, including match counts and any issues found.
After comparison, you'll see a summary:
For matched products with differences, you choose which value to keep for each field. Expand the variant section to see per-variant comparisons.
Click Apply Changes to commit. AMS processes each product: updating fields, creating new products, importing variants, downloading images, and linking IDs. You can see progress while it runs.
When you edit a product that's linked to Shopify, AMS detects whether you changed any synced fields (name, description, price, status, etc.). If so, the product is marked Out of Sync with a brief toast so you know remediation is needed. Editing a variant on a linked product applies the same check to its parent product. Follow-up edits on an already-out-of-sync product don't re-toast — the chip is already amber, so the notification only fires on the transition.
AMS does not push these changes to Shopify automatically — remediation goes through the full sync review page so you can confirm exactly what gets pushed and resolve any conflicts with Shopify-side changes in one place.
On the product detail page, an amber Out of Sync chip appears next to the product status whenever a synced field has drifted since the last successful sync. The products list shows a single Sync N Products button in the page header that summarizes how many products are out of sync — clicking it takes you to the sync review page.
On the product detail page, linked products show a Sync to Shopify button in the header. It takes you to the full sync review page where you can compare your entire catalog against Shopify, choose what gets pushed, and resolve conflicts.
When products are out of sync, the product list page shows a Sync N Products button. Clicking it takes you to the full sync review page, which compares your entire catalog against Shopify. The out-of-sync products will appear in the matched section where you can review and apply changes.
Variants are synced as part of their parent product. During sync:
Editing a variant on a linked product also marks the parent product out of sync, just like editing the product itself.
When a field has different values in AMS and Shopify, you choose which value to keep. Nothing is pre-selected — each conflicting field starts unselected, and you click the value you want to keep. The Apply button stays disabled until you’ve made a choice for every conflict.
As a guide, these are the values we’d typically recommend based on which system is the usual source of truth for that field — but the choice is always yours to click:
When AMS and Shopify disagree on the on-hand quantity for a linked variant, the sync compare flow surfaces a stock conflict alongside the existing field and variant conflicts. For each conflict you can:
Variants that use Auto-Stock can't be resolved by picking Shopify — their quantity comes from components, so you can't set it directly. Turn off Auto-Stock on the parent product first, or pick AMS to push the AMS value to Shopify.
When a Shopify variant has its inventory toggle off (Shopify shows “Inventory not tracked”) but the matched AMS product has Track Inventory turned on, the Resolve modal surfaces a dedicated track inventory conflict. This case previously broke inventory sync silently — the push to Shopify would be rejected without any signal in AMS.
Shopify’s inventory toggle is per-variant while AMS’s is per-product, so when variants disagree the Shopify side shows mixed (n/m tracked). Picking AMS flips every untracked variant on and clears the conflict for good. Picking Shopify disables tracking on the AMS side but the next sync will still flag this product until Shopify’s variants are uniform (either all tracked or all untracked) — finish the cleanup in Shopify, or re-pick AMS on the next run.
For large catalogs with many conflicts, use the Accept All AMS or Accept All Shopify buttons to resolve all conflicts at once in favor of one system. You can still override individual fields after bulk resolution.
When a product or variant has different SKUs in AMS and Shopify, a dedicated SKU conflict resolution modal lets you choose which SKU to keep. SKU conflicts are highlighted separately because SKU changes can affect matching in future syncs.
AMS can regenerate SKUs for products and variants, then push the updated SKUs to Shopify in one step. This is useful when restructuring your SKU scheme or fixing inconsistencies. You can regenerate SKUs:
When a product is linked to Shopify, SKU regeneration automatically pushes the new SKU to Shopify so both systems stay in sync.
You can import Shopify orders into AMS as transactions. This lets you track Shopify sales alongside your other channels in the Sales dashboard.
Each imported order becomes a transaction with the Shopify Sale context. Orders that have already been imported are automatically skipped (no duplicates).
During import, AMS matches each Shopify line item SKU to your AMS products:
Matched line items automatically pull the COGS (cost of goods) from the AMS product, so your profit calculations are accurate.
If your Shopify orders use a different currency than your AMS business currency, a warning banner appears during review. Amounts are imported as-is without conversion — you can choose to skip mismatched orders if needed.
Once Shopify is connected and you've linked products, AMS keeps your Shopify available quantity in line with the stock you actually have on hand — minus any wholesale reservations. Pushes run every few minutes automatically. The Overview tab on the Shopify integration page shows the health summary, the Push Log tab shows the audit trail, and the Settings tab is where pause, location, and Sold-Out Override live.
The Overview tab's Product Stock Sync card shows four numbers:
The Push Log tab shows the last 30 days of stock pushes — one row per variant with the result (success, failure, or retrying), the quantity sent, and the timestamp. Use the log to:
Entries older than 30 days are removed automatically.
If you just made a stock change and don't want to wait for the next cycle, click Push pending now on the Overview tab. It runs the next push immediately. The button disables itself while a push is in progress, and if another admin clicks it at the same time you'll see a brief “try again in a few seconds” message rather than two pushes fighting each other.
The Sync stock to Shopify toggle on the Settings tab pauses or resumes pushes for your business. Use it if you're doing a big bulk edit and want to avoid pushing intermediate stock values to your storefront — flip it off, make your changes, flip it back on. AMS picks up any pending pushes on the next cycle once you've resumed.
If you see a banner that says “Inventory sync is paused by Artist Management Studios” that's a separate global pause we use during incidents — it'll clear on its own once the issue is resolved.
The Settings tab includes a Sold-Out Override toggle. Turn it on to force a Shopify variant to show as sold out whenever AMS isn't tracking it — for example, a product where Track Inventory is off, or a brand-new variant with no stock entered yet.
When off (the default), AMS leaves those variants alone so you can manage them manually in Shopify Admin.
AMS pushes stock to a specific Shopify location (most stores only have one). You picked this when you connected Shopify; you can change it from the Settings tab.
Switching to a different location pushes every linked variant's current AMS stock to the new location on the next sync cycle. The previous location's inventory in Shopify is left untouched — if you don't want stock listed there anymore, zero it out in Shopify Admin under Inventory → [old location]. AMS warns you about this in a confirmation dialog before any change.